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Dear customer, We ask you to carefully read and accept these general conditions before using this portal for the first time, since this presupposes knowledge and acceptance of them. At the time of acceptance, you have the possibility to save these conditions, using the options to either print or download them.
This Portal is a restricted area for the exclusive use of GH customers who have purchased a GH lifting machine or have an agreement with a GH technical support service for the maintenance of their lifting machinery and have been authorised to use it by GH. (Hereinafter Authorised Customer).
As an Authorised Customer, you have the right to access this portal through one or more users (hereinafter Authorised User), who will necessarily be employees of the Authorised Customer, the latter being responsible, to all intents and purposes, for their correct use of the portal and also for the use of the information or actions obtained from or transmitted by it.
The Authorised Users will identify themselves when they access the Portal by means of an email address provided by the Authorised Customer. The password will be provided by GH, and sent to the email address of the user. This password must not be communicated to any person apart from the user designated by the Authorised Customer, who undertakes to inform the Authorised User of the content of these conditions and ensure compliance. GH will not be held liable in any way for the possible use by unauthorised third parties of the password sent to the email address provided by the Authorised Customer.
Access to this Portal is a discretionary facility that GH places at the service of its customers. GH reserves the right to deny, interrupt or cancel the access of the Authorised Customer to the Customer Portal, either for technical or organisational reasons, or if GH considers that the use of the Portal does not respect the present conditions of use, or for other reasons, all without the right to compensation, given that it is provided free of charge.
This portal will allow the Authorised Customer to access a variety of information and documentation about their GH machinery, and, where applicable, about the work carried out on and supplies provided for their lifting machinery by our after-sales service, GH GLOBAL SERVICE. You will be able to check all the work carried out on your machinery by the GH technical support service, as well as its cost, and also view its date of manufacture and other technical information, etc. The portal also provides you with direct contact with our technical support service, and you can use it to request quotes and maintenance work and other useful services for your GH equipment.
For this exclusive purpose, the Authorised Customer authorises Industrias Electromecánicas GH S.A. or any of its subsidiaries to include information on the manufacture and purchase of their equipment. The Customer also authorises Servicios Técnicos Olaberria S.L., or any other company that forms part of the “GH GLOBAL SERVICE” after-sales support network, to provide GH with the data relating to the servicing or maintenance work carried out on their machinery, which will be incorporated in the Portal.
All the information that the Authorised Users can access is confidential to GH and the Authorised Customer, is subject to professional secrecy, and consequently cannot be disclosed to third parties.
INDUSTRIAS ELECTROMECÁNICAS GH S.A. and the User agree to submit any dispute or conflict regarding the interpretation of the terms and conditions that make up this legal notice, as well as any matter related to the services of this portal, to the laws and courts of Spain.
With this privacy statement, Industrias Electromecánicas GH S.A. sets forth its policy on the use of the information that you have provided: Industrias Electromecánicas GH S.A. only collects the personal information that is necessary to achieve a specific purpose. The information will not be used further for a purpose inconsistent with the one described.
INDUSTRIAS ELECTROMECÁNICAS GH S.A. does not sell, transfer, rent or in any way transmit information or personal data regarding its Customers/Users to third parties. Industrias Electromecánicas GH S.A. only discloses the information to third parties if this is necessary for the fulfilment of the purpose set forth above and only to the persons (or categories of people) mentioned.
The data that you provide on our website will be used for the purpose indicated on the pages where these data have been provided.
Likewise, they may be saved to answer your request and for the sending (by ordinary or electronic channels) of information related to our activity that may be of interest to you, until you tell us otherwise.
As the information relates to you, you also have the right to object to the processing of your personal data for legitimate reasons, except when the data is collected to comply with a legal obligation or is necessary for the fulfilment of a contract to which you are a party or must be used for a purpose for which you have given your unequivocal consent.
The family of Internet sites in the domain www.ghcranes.com offers links to third-party sites. Since there is no control over such links, we suggest you read their privacy practices carefully.
Industrias Electromecánicas GH S.A. only saves the data for the time necessary to fulfil the purpose of its collection or its subsequent processing.
Industrias Electromecánicas GH S.A. is committed to respecting the privacy of the Customer. Therefore, Industrias Electromecánicas GH S.A. has adopted the levels of protection of personal data legally required, based on Royal Decree 1720/2007, which approves the implementing regulation of Organic Law 15/1999 on the protection of personal data. It also endeavours to use all the additional technical means of protection at its disposal. As a general rule, to contact Industrias Electromecánicas GH S.A. it will be necessary to provide personal data through a form.
Customers have the right to access, cancel, correct and object to the use or processing of their data, as well as having the right to be informed of any transfer of this data, and can exercise these rights by contacting Industrias Electromecánicas GH S.A. through the email ghcranes@ghcranes.com or by writing to the address: GH CRANES & COMPONENTS Apdo. 27 - B Salbatore 20200 Beasain (Gipuzkoa).
The Authorised Customer guarantees that the Personal Data provided to INDUSTRIAS ELECTROMECÁNICAS GH S.A. are true and is responsible for notifying any modification to them.
The Authorised Customer and, where appropriate, the Authorised User, will be solely responsible for any direct or indirect damage or injury that may be caused to INDUSTRIAS ELECTROMECÁNICAS GH S.A ., any of the companies forming part of “GH GLOBAL SERVICE”, the Customer, or any third party, due to the provision of false, inaccurate, incomplete or out-of-date information.
The User must not include third parties’ personal data without their prior informed consent to the terms of this privacy policy, and is solely responsible for their inclusion.
Forms for the Collection of Personal Data. The non-completion, or incorrect or incomplete filling in of the fields indicated as mandatory that appear in any form on our website may result in INDUSTRIAS ELECTROMECÁNICAS GH S.A. or the companies forming part of “GH GLOBAL SERVICE” not being able to attend to your request.
INDUSTRIAS ELECTROMECÁNICAS GH S.A. and the User agree to submit any dispute or conflict regarding the interpretation of the terms and conditions that make up this legal notice, as well as any matter related to the services of this portal, to the laws and courts of Spain.
INDUSTRIAS ELECTROMECÁNICAS GH, S.A. may use cookies to personalise and optimise the browsing of its website by the USER.
Cookies are small text files that the browser stores on your computer’s hard drive. When you browse our website, our server will recognise the cookies that were generated during previous visits and will obtain information from them about the preferences you set.
These cookies are only associated with an anonymous USER and their computer, and they do not provide references that make it possible to deduce personal information about the USER.
The USER may configure his or her browser to notify and reject the installation of the cookies sent by this website, without this affecting the USER’s ability to access the site’s contents.